How do I Pay?

​You can pay by using paypal, the safest way to shop online. It's very easy to use and if you don't have an account, it only takes a few minutes to set up. You can also pay by using any major credit card.

Pay online payments with confidence.
PayPal offer safe and secure credit card and electronic payment facilities for our customers.
These provide the complex routing of sensitive customer information through the credit card and electronic check processing networks. Alanna Rose Resort and Swimwear adhere to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.



When will I Receive my Order?

You will receive an email notification with your tracking number once your order has been shipped. 
We aim to ship all orders within 3 business days of receiving payment.
*The delivery date for each item is an estimated date given to Alanna Rose Resort and swimwear directly from the Postal Service. This date is not a guaranteed date, however we will try our best to uphold the date. It is possible that circumstances beyond our control may cause a change in the stated delivery date.





​How much is Shipping?​

Shipping is FREE of charge within UK. Orders placed outside of the UK may be subject to taxes (VAT) which are the responsibility of the customer.  Alanna Rose Resort and swimwear is not responsible for any duties, taxes, customs charges or other fees incurred with international shipping. It is the customers responsibility to investigate and understand these associated charges prior to purchase.



 

Can I get a refund on my Order?

All item descriptions and images are accurate to the best of our knowledge and ability.

Customer satisfaction is important to us here at Alanna Rose Resort and swimwear, with that in mind the Resort range we will happily exchange if original tags are still attached and in an unworn condition. 
You MUST contact us within 7 days. Once we receive your return, we will determine that the item is in the same perfect condition in which it was sent to you. Remember beading is delicate and should be handled as such.
Due to federal health regulations, items that are soiled, worn, damaged or laundered will not be accepted.

Due to the differences in internet service and computer screen resolutions, some items may appear slightly different in size, colour and texture in reality.

 



Washing instructions and Care

Care instructions MUST be followed. Alanna Rose holds no responsibility if care instructions are not followed.  All garments that are hand embellished must be HAND washed in warm water and mild soap only, please do not rub embellishments as this could cause damage. Swim suits should be rinsed out after ever use, preferably hang to dry in the shade to keep the longevity. DO NOT MACHINE WASH or DRY CLEAN.

If you have any questions or concerns, or for more information on Alanna Rose Resort and swimwear, please do not hesitate to contact us.



Alanna Rose Designs all rights reserved 2017